Unfortunately, our projects may not suit the customer, despite our best efforts. To eliminate this situation we make telephone calls, arrange personal meetings (whenever possible), and ask the customer to complete a thorough brief. pertaining to the order. The first order phase is conducted as follows: once the logo’s complexity level is established and we have presented our price estimate, we sign an agreement with the ordering party, which becomes valid once we receive 25% of costs of the logo design, upon which we initiate a design session. In accordance with the agreement, we have 10 business days to prepare 3 main logo designs, each of which may (but does not have to) include color-scheme and typographic variations. If among our variants the customer chooses an image that suits his liking, or the desired effect could be obtained as a result of further work on the image, we continue work on the project until the final product is complete.
If none of our propositions meet the customer’s expectations, we offer two solutions:
- The client may terminate the agreement at this point, yet the costs of the design session are nonrefundable,
- eos.studio can initiate a second design session (for an additional cost), as a result of which the customer will receive additional logo variants..